At Noveah, we prepare your products with care. Since we offer print-on-demand products, some orders require production time before they are shipped.
1. Order Processing
Orders are processed after the order has been successfully placed and payment has been confirmed.
Because products may be made specifically according to your selected design, size, color, or customization, processing times can vary depending on the product.
You will receive order updates using the contact information provided during checkout.
2. Production Time
Print-on-demand products require additional time for printing, customization, quality checking, and packaging.
Estimated production time: 3–7 business days.
Production time may vary depending on the product, order volume, customization, or other circumstances.
3. Shipping Time
After your order has been produced and dispatched, delivery generally takes:
Domestic Orders: 3–7 business days
International Orders: 7–21 business days
These are estimated delivery times and are not guaranteed.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery location
- Order size and weight
- Shipping method
- Number of products ordered
5. Tracking
When tracking is available for your order, we may provide tracking information once your package has been dispatched.
Please allow some time for the tracking information to become active after shipment.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.
Noveah is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
7. Delayed or Lost Packages
Delivery times may be affected by circumstances outside our control, including:
- Courier delays
- Weather conditions
- Public holidays
- Customs processing
- Incorrect addresses
- High shipping volumes
- Other unforeseen circumstances
If your package appears to be delayed or lost, please contact us with your order details so we can assist you.
8. International Orders & Customs
For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country.
Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
9. Damaged Products
If your order arrives damaged, please contact Noveah as soon as possible and provide:
- Your order number
- Clear photographs of the package
- Clear photographs of the damaged product
We will review the issue and determine the appropriate resolution.
10. No Return / No Refund
Because Noveah offers print-on-demand and customized products, all orders are generally final sale and are not eligible for returns or refunds, except where required by applicable law or where Noveah determines an exception is appropriate.
Please carefully check your size, color, design, customization, and shipping information before placing your order.
For more information, please review our No Return / No Refund Policy and Terms & Conditions.
11. Contact Us
If you have questions about shipping, your order, or delivery, please contact Noveah through the contact information provided on our website.
Noveah — Your Design. Your Style. Made on Demand.